Warranty & Returns

RAD WARRANTIES

RAD Children's Furniture stands behind each and every one of our products. If you receive your furniture and are not satisfied, please return the unused item to us for a replacement or refund.

Additionally, all RAD Children's Furniture products purchased are warranted against defects in materials and workmanship for 3 years from date of purchase. This means that we will repair or replace, at our option, any damaged RAD Children's Furniture product due to defects in materials, workmanship, or glue. Our limited warranty does not cover products damaged by normal wear and tear, misuse or accidents.

Warranty Guidelines:
If you believe that your furniture falls within our warranty policy, please contact us at info@radchildrensfurniture.com and be sure to include a detailed description (including pictures) of the problem you are having. If the problem is deemed to be defective, we will provide you with information for returning the item back to us for repair or replacement. Warranty does not transfer between owners, and is valid only for the original purchaser of the RAD Children's Furniture product.



RAD RETURNS

** IMPORTANT RETURN INFORMATION **

 

** PLEASE READ BEFORE ASSEMBLY AND KEEP ALL BOXES AND INSERT PACKAGING **

We understand that plans change! If you need to return a product, please follow the steps below to ensure a smooth process.

Key Points to Remember

  • Unused Condition Required: Only unused and unassembled items in their original packaging are eligible for returns.
  • Return Window: Returns must be initiated within 30 days of purchase.
  • Shipping Costs: Customers are responsible for return shipping. We will provide a return shipping label at our discounted rates, and the cost will be deducted from your refund.
  • Restocking Fee: A 10% restocking fee will apply to all eligible returns.
  • Exclusions: We cannot accept returns for RAD Redux products or custom orders.

How to Set Up a Return

  1. Click here to start the return process.
  2. Log in to your account:
    • Enter your email address and click Continue.
    • Open the email from our store and copy the six-digit verification code.
    • Go back to the online store and enter the code to access your account.
  3. Submit a return request:
    • Select the order you want to return.
    • If your order includes multiple items, choose the specific items to return.
    • Select a return reason and add a note if needed.
    • Click Request Return.
  4. Receive shipping instructions:
    • Once approved, you’ll receive an email with a return shipping label and further instructions.
  5. Process your refund:
    • Refunds are processed within 5 business days of receiving the item in its original, unused condition.

Additional Information

  • Returns that don’t meet the above criteria may incur an additional restocking fee or be returned to you at your expense. We will contact you to discuss options if this occurs.
  • As a small business, we appreciate your understanding of our policies, which help us continue to provide quality products and service.

For questions or assistance, please contact us at info@radchildrensfurniture.com.