The RAD FAQ
Get the answers to our most frequently asked questions
Products
What ages are your products suitable for?
Our products are suitable for children from the time they can sit up, which is typically around 6 months, until they are about 5 years old. This is the age range where we believe children can get maximum fun from our products. However, children up to 12 years old have been known to enjoy our furniture. Please use your discretion and your knowledge of your child's abilities to allow them to explore safely under supervision.
What is the weight limit on your Climbing Triangles?
We recommend a maximum weight of 100 lbs per child for our Climbing Triangles and Arch.
Can I sit on or stand on your products as an adult?
Our play structures are designed for children under 100 lbs. However, our chairs and stools can safely support adults up to 200 lbs and can be used as step stools.
Is assembly easy? Tools? How do I assemble?
Our furniture requires minimal assembly, needing only an Allen key, which we provide along with online instructions. If your order includes over 20 screws, we'll also include hex drill bits to make assembly quicker. An electric drill could be useful but isn't necessary. You can find all our assembly instructions here.
How do I clean my RAD Furniture?
To clean your furniture, use a non-toxic mixture of vinegar and warm water. Spray the surface and immediately wipe it dry with a clean cloth. Never soak or immerse wooden furniture in water as it can cause the wood to swell and deform.
Can I use my furniture outside?
You can use your furniture outdoors but don't leave it outside for longer than necessary, as it's not designed to withstand extended exposure to outdoor elements. After use, wipe down the surface with a damp cloth. Leaving your furniture outside may void your warranty.
Do RAD Children's Furniture products contain harmful substances?
Our products are designed with safety in mind, meeting and exceeding CARB 2 standards for emissions. The wood we use is free from substances like urea formaldehyde, fire retardants, lead, BPA, PVC, phthalates, and cadmium. Read more about our materials here.
Can I order unfinished furniture?
Absolutely! If you want to paint the furniture yourself or prefer it unfinished, let us know with your order. Please note that this may extend lead times.
Do you customize items?
Yes, we do. From customizing our current products to creating entirely unique items. Please email info@radchildrensfurniture.com for a quote. Include any dimensions, inspirations, and shipping zip code.
Is RAD Children's Furniture made in the USA?
Yes! All of our products are designed and made in our Los Angeles wood shop. Read more about our company here.
Warranty and Returns
What is your return and exchange policy?
If you're not satisfied with your RAD Children's Furniture, you can return or exchange it within 30 days of purchase. Please note that customers are responsible for return shipping costs and a 10% restocking fee. Full details of our return policy can be found here.
What is the procedure for returning an item?
To start a return, click here and log in to your account. Enter your email, get the six-digit code from your email, and use it to sign in. Select the order and items you want to return, choose a reason, and click "Request Return." You’ll get an email with a return label and instructions. Refunds are processed within 5 business days after we receive the item in its original condition.
Do your products have a warranty?
Yes, all our products come with a 3-year warranty against defects in materials and workmanship. This warranty does not cover products damaged by normal wear and tear, misuse, or accidents.
What's the process for modifying or canceling my order?
We strive to ship your orders as swiftly as possible. If your order hasn't been shipped yet, you can cancel or modify it for a full refund. Please get in touch with us at info@radchildrensfurniture.com or call 844-723-1234 for assistance.
Shipping
When can I expect my order?
Shipping estimates are available on each product page. These indicate when the item will be shipped from our woodshop in Los Angeles. Domestic orders are shipped via UPS Ground, and transit may take up to 5-7 business days depending on your location. Please note that our team does not operate on weekends and federal holidays. Orders placed on these days will be shipped on the next business day.
How can I track my order?
You will receive email updates with tracking info when your order ships and when it is delivered. If you need updates prior to shipping, please contact us at info@radchildrensfurniture.
Is international shipping available?
Yes, if UPS delivers in your location, you can place an order with RAD! We currently ship to 235 countries and territories.
How much will I be charged for shipping?
Shipping to the lower 48 states is free on all orders. For orders to the rest of the world, shipping will be calculated during checkout. All import duties and fees will also be calculated and paid at checkout to ensure total cost transparency.
Do you ship to P.O. boxes?
Unfortunately, no. All our packages are shipped via UPS.
What should I do if my items are damaged during shipment?
Upon delivery, please inspect each box for any damages or missing items, and make a note of these on the delivery receipt. Then, email us your order number, information about the lost/damaged items, and any photos of damaged parts. This will allow us to coordinate a replacement. Please note that shipping insurance is included in your order by default. If you opt to remove the insurance, replacements may take longer to send.
Gift Cards
Do you offer gift cards?
Yes, we do! RAD Gift Cards make great presents for various occasions, from baby showers to birthdays. They are digital and delivered instantly. You can order them on our website in the Gift Shop or here
Is there an expiration date for RAD gift cards?
No, RAD gift cards do not have an expiration date. They remain valid indefinitely!
Can I return my digital gift card?.
Please note that all gift card sales are final and cannot be returned.
Other
How do I go about placing an order?
You can place your order online by clicking the “add to cart” button and following the checkout instructions. Schools and organizations that prefer not to pay with a credit card can email their Purchase Order to info@radchildrensfurniture.com.
What payment options are available?
We offer a variety of payment options for your convenience. You can pay using Visa, Mastercard, American Express, and Discover. Payments via ACH, Wire Transfer, Zelle, or check are also acceptable.
Additionally, we offer a payment plan powered by Shop Pay for an easier and more flexible shopping experience. Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
Do I have to pay sales tax? What if I am exempt from sales tax?
We collect tax in all states as required by economic nexus rules. Currently, only customers in California are required to pay sales tax. If your organization is tax-exempt, please provide proof of your exempt status prior to placing your order and we will waive the tax on your order.
How will I know if my order has been received?
After you place your order online, you will receive an email confirmation. If you do not receive this, please contact us at 844-723-1234 or info@radchildrensfurniture.com.
How do I set up a web login account?
You can create an account by clicking on the account icon at the top of any page or by visiting here. When you create an account, all previous and new orders made with your email address will be accessible for your records.
When does RAD Children's Furniture have sales?
Sales are rare due to high demand. To be notified of any future sales, please join our mailing list or follow us on social media at @radchildrensfurniture.
Can you assist with room design and layout suggestions?
Although we don't provide full room layout and design services, we are more than willing to offer advice and recommend suitable pieces for your new room.
Still have questions?
Email us at info@RADchildrensFurniture.com or give us a call at 844-723-1234.
Our shop is open Monday-Friday 9:30am-5pm PST
We'd love to connect with you.