Our products are suitable for children from the time they can sit up, which is typically around 6 months, until they are about 5 years old. This is the age range where we believe children can get maximum fun from our products. However, children up to 12 years old have been known to enjoy our furniture. Please use your discretion and your knowledge of your child's abilities to allow them to explore safely under supervision.
We recommend a maximum weight of 100 lbs per child for our Climbing Triangles and Arch.
Our play structures are designed for children under 100 lbs. However, our chairs and stools can safely support adults up to 200 lbs and can be used as step stools.
Our furniture requires minimal assembly, needing only an Allen key, which we provide along with online instructions. If your order includes over 20 screws, we'll also include hex drill bits to make assembly quicker. An electric drill could be useful but isn't necessary. You can find all our assembly instructions here.
To clean your furniture, use a non-toxic mixture of vinegar and warm water. Spray the surface and immediately wipe it dry with a clean cloth. Never soak or immerse wooden furniture in water as it can cause the wood to swell and deform.
You can use your furniture outdoors but don't leave it outside for longer than necessary, as it's not designed to withstand extended exposure to outdoor elements. After use, wipe down the surface with a dry cloth. Leaving your furniture outside may void your warranty.
Our products are designed with safety in mind, meeting and exceeding CARB 2 standards for emissions. The wood we use is free from substances like urea formaldehyde, fire retardants, lead, BPA, PVC, phthalates, and cadmium. Read more about our materials here.
Absolutely! If you want to paint the furniture yourself or prefer it unfinished, let us know with your order. Please note that this may extend lead times.
Yes, we do. From customizing our current products to creating entirely unique items. Please email info@radchildrensfurniture.com for a quote. Include any dimensions, inspirations, and shipping zip code.
Yes! All of our products are designed and made in our Los Angeles wood shop. Read more about our company here.
If you're not satisfied with your RAD Children's Furniture, you can return or exchange it within 30 days of purchase. Please note that customers are responsible for return shipping costs and a 10% restocking fee. Full details of our return policy can be found here.
To start a return, click here and log in to your account. Enter your email, get the six-digit code from your email, and use it to sign in. Select the order and items you want to return, choose a reason, and click "Request Return." You’ll get an email with a return label and instructions. Refunds are processed within 5 business days after we receive the item in its original condition.
Yes, all our products come with a 3-year warranty against defects in materials and workmanship. This warranty does not cover products damaged by normal wear and tear, misuse, or accidents.
We strive to ship your orders as swiftly as possible. If your order hasn't been shipped yet, you can cancel or modify it for a full refund. Please get in touch with us at info@radchildrensfurniture.com or call 844-723-1234 for assistance.
Shipping estimates are available on each product page. These indicate when the item will be shipped from our woodshop in Los Angeles. Domestic orders are shipped via UPS Ground, and transit may take up to 5-7 business days depending on your location. Please note that our team does not operate on weekends and federal holidays. Orders placed on these days will be shipped on the next business day.
You will receive email updates with tracking info when your order ships and when it is delivered. If you need updates prior to shipping, please contact us at info@radchildrensfurniture.
Yes, if UPS delivers in your location, you can place an order with RAD! We currently ship to 235 countries and territories.
Shipping to the lower 48 states is free on all orders. For orders to the rest of the world, shipping will be calculated during checkout. All import duties and fees will also be calculated and paid at checkout to ensure total cost transparency.
Unfortunately, no. All our packages are shipped via UPS.
Upon delivery, please inspect each box for any damages or missing items, and make a note of these on the delivery receipt. Then, email us your order number, information about the lost/damaged items, and any photos of damaged parts. This will allow us to coordinate a replacement. Please note that shipping insurance is included in your order by default. If you opt to remove the insurance, replacements may take longer to send.
Yes, we do! RAD Gift Cards make great presents for various occasions, from baby showers to birthdays. They are digital and delivered instantly. You can order them on our website in the Gift Shop or here
No, RAD gift cards do not have an expiration date. They remain valid indefinitely!
Please note that all gift card sales are final and cannot be returned.
You can place your order online by clicking the “add to cart” button and following the checkout instructions. Schools and organizations that prefer not to pay with a credit card can email their Purchase Order to info@radchildrensfurniture.com.
We offer a variety of payment options for your convenience. You can pay using Visa, Mastercard, American Express, and Discover. Payments via ACH, Wire Transfer, Zelle, or check are also acceptable.
Additionally, we offer a payment plan powered by Shop Pay for an easier and more flexible shopping experience. Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
We collect tax in all states as required by economic nexus rules. Currently, only customers in California are required to pay sales tax. If your organization is tax-exempt, please provide proof of your exempt status prior to placing your order and we will waive the tax on your order.
After you place your order online, you will receive an email confirmation. If you do not receive this, please contact us at 844-723-1234 or info@radchildrensfurniture.com.
You can create an account by clicking on the account icon at the top of any page or by visiting here. When you create an account, all previous and new orders made with your email address will be accessible for your records.
Sales are rare due to high demand. To be notified of any future sales, please join our mailing list or follow us on social media at @radchildrensfurniture.
Although we don't provide full room layout and design services, we are more than willing to offer advice and recommend suitable pieces for your new room.
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